RETURN POLICY

According to the law ( D. Lgs. 206/2005), the customer can return any product he bought and obtain reimbursement.

If you change your mind about your purchase you can return it and have your money back by writing an email to ordini@teacaramelshop.it within 14 working days with effect from the date of delivery of goods.

As soon as you receive the Return Authorization you have 14 days to send the goods back to: VICENTINI 1920 S.R.L. via m. corner, 7 thiene (VI). Reimbursement does not include transport costs wich are totally at the expense of the Customer.

The return policy is not valid when lack of the essential integrity of the property (package and / or its contents), for example:

Use (even partial) of the goods and any supplies
The absence of the outer packaging and / or package, original interior;
The lack of integral elements of the product
The damage of the product for reasons other than its transport

In all these cases VICENTINI 1920 S.R.L. will return the product to the customer, adding the transport costs.

VICENTINI 1920 S.R.L. will refund the customer the entire amount paid for the product within 14 days from the return of the goods by following the transfer of the amount charged to card through transfer credit or Bancario. In latter case, the Buyer shall deliver promptly to the bank on which to obtain reimbursement (IBAN code of the customer).

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VICENTINI 1920 S.R.L. - P.IVA 04055530242 - Via Marco Corner, 7, 36016 Thiene (VI). Created by Mobydick adv

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